The Company
Created by Santander Group, Zinia is one of the leading players in Europe in the buy now, pay later market (BNPL). Zinia’s BNPL service simplifies shopping by offering customers the opportunity to pay in interest-free instalments in a matter of seconds, either online or through physical points of sale.
The Project
Write email campaigns for both internal (to be shared with Zinia account managers) and external (customer-facing) purposes. External emails were designed to guide new users through the onboarding process.
Email Sample
Subject: We’re working to resolve your complaint ASAP
Preheader: You’re in safe hands [heart hands emoji]
Header: We’re working to resolve your complaint
Content:
Hey ${name},
We’re still busy resolving your complaint ${disputeCode} concerning your order with ${merchantName}.
Don’t worry, we’ll let you know as soon as the issue has been resolved!
In the meantime, you can check the status of your order here: [CTA: Access my account]
Speak soon,
Zinia
